At Sobadean Pharmaceuticals, we are committed to delivering your orders safely and on time, while ensuring a smooth and transparent return process.
Shipping Policy
1. Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Coverage
- We currently ship across India.
- For bulk or special orders, shipping timelines may vary.
3. Delivery Time
- Estimated delivery time: 3–7 business days depending on your location.
- Remote areas may experience slight delays.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- Free shipping may be offered on selected orders or promotions.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via SMS or email.
- You can track your shipment through the courier partner’s website.
6. Delays & Issues
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Logistics disruptions
- Government restrictions
We appreciate your patience in such cases.
Returns & Refund Policy
1. Eligibility for Returns
We accept returns only in the following cases:
- Damaged products
- Defective items
- Incorrect product delivered
2. Return Request Timeline
- Customers must raise a return request within 2–5 days of delivery.
- Requests beyond this period may not be accepted.
3. Return Conditions
To be eligible for a return:
- Product must be unused and in original packaging
- All tags, labels, and invoices must be intact
- Product should not be tampered with
4. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
- Opened or used medical consumables
- Personal care or hygiene-related products
- Customized or special-order items
5. Return Process
- Contact us via phone or email with order details
- Share images/videos of the issue (if applicable)
- Our team will review and approve the request
- Pickup or return instructions will be provided
6. Refund Policy
- Refunds will be processed after product inspection.
- Approved refunds will be credited within 5–7 business days.
- Refunds will be made via the original payment method.
7. Replacement Policy
- In case of damaged or defective products, we may offer a replacement instead of a refund, depending on availability.
Contact Us
For shipping or return-related queries, feel free to reach out:
📞 +91 8220179474
📧 sdppl102025@gmail.com
Address:
No-1, Amirtha Nagar
Near T7 Police Station
Vellanur, Chennai – 600062
Tamil Nadu, India